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Privacy policy

Effective January 30, 2011

At Western Exterminator Company we understand that you care how information about you is gathered, used and shared. We care, too. Privacy is sacred. As such, we make sure we safeguard your personally-identifiable information and honor your requests for privacy. After all, we want you to feel comfortable visiting our websites over and over again, so why would we do anything to jeopardize that relationship?

The following outlines our privacy policy, practices and commitments:

Western Exterminator company privacy policy – practices and commitments

What kind of information are we talking about?

Web site navigation

Western Exterminator Company may collect, store and accumulate certain non-personally identifiable information concerning your use of our websites. This would include information regarding which of our pages or promotions visitors access the most often and those that are most popular among our users. The one and only reason that we collect this information is to learn how we can better enhance our offerings to and communications with you. Bottom line, this information gives us ideas on how to better address our customers' needs. That's it.

Personal information you provide

For service scheduling, information requests, and for customers to set up online accounts we will need certain personal information such as your name, address, phone number, e-mail address, and customer account number, if applicable.

If you choose to fill out an application for employment to join our Western family, we will request personal information such as your name, address, phone number, e-mail address, past work history, as well as any relevant information needed in order to consider you for future employment. We do not collect social security numbers or driver's license numbers on our websites.

Cookies (not the kind ants, mice and cockroaches enjoy)

Whenever you interact on our sites, we receive and store certain information in the form of Internet "cookies." Cookies are stored on your hard drive — not on our sites — in the form of a text file (they are not harmful, nor tasty). Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session when you close your browser.

We do NOT use cookies to examine your surfing behavior before or after leaving the Western Exterminator Company websites. We really do have better things to do.

How does WesternExterminator.com share the information that is received?

With Western employees

Access to customer information is limited to employees who need it in order to serve customers or maintain our information systems. All employees are committed to following our Privacy Practices. That means employees will only use customer information to better serve you and will not sell or otherwise use your personal information.

With Western Exterminator company partners

A very limited number of only carefully selected third party vendors sometimes assist us in better understanding visitors' use of our websites by analyzing data. This is strictly for our own internal use. No personal information from online employment applications will be shared with third-party vendors. Any 3rd party that we work with would be required to sign a strict Non-disclosure Agreement, which would prohibit them from disclosing the information we provide them to anyone else.

With other parties

The only time we will release customer information is when we believe it is necessary to comply with the law and/or legal process, enforce our legal rights; or to protect our customers or us. We will NEVER sell your personal information to anyone, for any reason, at any time. Never.

What about links to third-party websites?

Our sites sometimes provide links to websites that are operated solely by third parties that are not under our control. These Privacy Practices apply to our sites only, and are not intended to describe the privacy policies of any third party sites.

Okay, Western – how safe is my information, really?

We are serious about the security of your information

We make every reasonable effort to ensure that your personal information is protected while you are on our sites. We have security procedures in the storage and disclosure of personal information that prevents unauthorized access. It's exactly the kind of protection that we would want if we were surfing the web on another site. It's really that simple.

Changes in our privacy policy – practices and commitments

We are always improving and updating our websites to further enhance your experience. As a result, our policies will continue to evolve. As we implement new technology and provide new services, we will update our Privacy Policy – Practices & Commitments accordingly. Any changes to our Privacy Policy – Practices & Commitments will take effect upon posting. We encourage you to refer to this page at any time you wish to verify our most current policy and practices.

Your part

If you have any questions about this privacy policy, the practices of our websites, or wish to change any personal information you submitted through our websites, you can contact us at [email protected] or call 800-937-8398 and ask for our Vice President, Communications.

By using our websites, you are consenting to the collection and use of the information described in this statement of our Privacy Policy – Practices & Commitments. We appreciate your trust in us and we promise to protect it fervently.

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